Frequently Asked Questions
What’s Gooofan?
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Gooofan is a platform where you can Shop popular products from your favorite stars, enjoy stories behind those products,
listen to music in real-time with friends, chat, resell items to fellow fans and get stars updates.
Does Gooofan give awards?
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Yes, Gooofan gives awards of appreciation to stars that have received the most support from their fans and stars who sell out a significant number of products or achieve the most expensive sales.
When are Gooofan awards given?
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Gooofan awards are given annually. Additionally, weekly and monthly updates are provided for stars who sell out
a significant number of products or achieve the most expensive sales of the week and month.
Does Gooofan display my personal information to the star profile?
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Yes, Gooofan provides this feature for individuals interested in making an offer. This information is visible only on the star profile for "Sold-Out" products and on your profile "You Own", your contact and address information are not not included.
Does the star receive a commission every time their products are resold by fans?
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Yes, the star receives up to 5% commission every time fans resell their products to other fans.
Does reselling my star products within Gooofan make them more valuable and authentic?
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Yes, products sold within Gooofan are genuine, sourced directly from the stars. Each product comes with a code,
signature, story, and detailed information. Reselling products within Gooofan may increase their value and
demand as the star's fame grows.
Does Gooofan receive a commission on reselling products?
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Yes, Gooofan takes up to 10% of the total resale price.
What percentage does Gooofan take when stars sell out their products?
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Gooofan takes 15-40% of the total amount paid for the product.
What payment methods does Gooofan offer?
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Gooofan offers various payment options like M-Pesa, Tigo Pesa, Airtel Money, Visa, MasterCard, and a Gooofan
wallet.
Can I withdraw my money from my Gooofan wallet?
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Yes, you can withdraw money from your Gooofan wallet if the balance is $500 or above. Balances below $500 cannot
be withdrawn at the moment but can be used to purchase products and on other services available in the platform.
Is it possible to request a refund from Gooofan after confirming receipt or 24 hours have passed since delivery?
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Refunds are not possible after confirming receipt or 24 hours post-delivery unless the product is not delivered
or is different from what was ordered.
What are the processes for requesting a refund if my product is not delivered or is different from what I
ordered?
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To request a refund:
- Visit the Gooofan report.
- Enter your product code and describe the problem.
- We will compare the provided details with the original order.
- If the product is not delivered or is different, you may be eligible for a refund.
Is it possible for a star/seller to edit the details of a product after it has been sold?
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No, a star/seller cannot edit the details or description of a product after it has been successfully sold.